PLEASE READ CAREFULLY OUR GENERAL TERMS AND CONDITIONS!
General terms and conditions
I. Subject and general considerations
II. Agreement between HELI INNOVATION Ltd. and User
III. Delivery and right of withdrawal
IV. Prices of goods and delivery
V. Rights and obligations of User
VI. Right of Claim
VII. Rights and Obligations of the supplier
VIII. Restrictions on Supplier Responsibility
IX. Entry into force and amendments
X. Settlement of disputes
I. SUBJECT AND GENERAL PROVISIONS
Art. 1. These Terms and Conditions regulate the relations between HELI INNOVATION Ltd., hereinafter referred to as "SUPPLIER" or "HITOP", owner of website: Hitop.ro, operating as an online store called for short: ONLINE STORE on one hand, and on the other hand all users and visitors and customers of this online store, hereinafter referred as “USER”. These terms and conditions bind all customers of ONLINE STORE, whether they are registered with an account or they are shopping as a guest, by phone or by e-mail and contact form. By voluntarily choosing a commodity, link or button located on the pages of Hitop.ro and/or a link to these Terms and Conditions, the USER agrees, accepts and undertakes to abide by these Terms and Conditions of Use.
2. INFORMATION ABOUT THE SUPPLIER
Art. 2. Information according Law of Electronic Commerce and Law of Consumer Protection:
1. Name of the SUPPLIER: HELI INNOVATION Ltd.
2. Company registration address: Bulgaria, Varna, 9000, 1 Mladejka Str.
3. Company address of activity and General Manager:
Bulgaria, Varna, 9000, 6 Qn Huniqdi Bul., office 207
Ms. Daniela Serteva – General Manager
4. Contact details and correspondence:
Bulgaria, Varna, 9000, 6 Qn Huniqdi Bul., office 207
5. Entry in public registers: UIC 203368123
6. Registration under the Law on Value Added Tax (VAT): BG 203368123
7. Supervisory authorities:
ADR platform (Alternative Dispute Resolution)
If a dispute arises that cannot be resolved with the ONLINE SHOP, you can use the official website:
3. GENERAL PROVISIONS
Art. 4. USER within the meaning of these General Terms and Conditions of Use may be a legal entity or a natural person who wants to purchase goods or services offered by ONLINE STORE.
Art. 5. GOODS within the meaning of these General Terms and Conditions of Use are any goods and/or services offered by ONLINE STORE.
Art. 6. These Terms and Conditions of Use are binding force for HITOP and USERS of ONLINE STORE. When filling in an electronic form for registration and/or making a contract statement by choosing/filling: "accept General Terms and Conditions" field, USER makes an electronic statement in the meaning of Electronic Document and Electronic Signature Law and declares that is familiar and accepts these General terms and conditions of use.
Art. 7. Identifying the USER in order to reproduce his/her statement, both for the acceptance of the Terms and Conditions and for his/her official order, is done through the log files stored on the servers on the web site: Hitop.ro and/or storage of USER’ IP address; storage of email messages; recording of phone calls; as well as any other information necessary to identify the USER.
II. CONTRACT BETWEEN HELI INNOVATION LTD AND USER
Art. 8. Goods and services shown and offered at ONLINE STORE do not constitute a legally binding offer to USERS but should be considered as a demonstrative online catalog describing the SUPPLIER's product line and range.
Art. 9. To be able to purchase goods and services from ONLINE STORE, you must meet the following conditions:
9.1. To have a correct and valid address for the territory of which delivery is intended.
9.2. To fill correctly the electronic registration form and/or to place a statement as guest without registering on the website system - online, by phone or by e-mail/contact form.
9.3. To be familiar with and to agree to these Terms and Conditions for using of ONLINE STORE.
9.4. To specify a correct and valid contact phone number; a valid email address, filled in delivery and billing addresses (if necessary); correctly filled name/surname and contact details for delivery.
9.5. To confirm your order by phone or by e-mail upon request from ONLINE STORE.
9.6. To provide an access and opportunity to receive the selected goods/orders of the shipping company that delivers it to you.
9.7. To pay the value amount of the order as well as shipping costs for the delivery, if there are no conditions for free delivery.
9.8. After clicking the button: "Confirm Order", USER agrees to officially purchase the goods stored in "Shopping Basket" section. This action has a legally binding force. USER receives a formal confirmation of his order by email and upon receipt of this confirmation, the contract is deemed to have already been concluded. HITOP may request additional confirmation, including by phone and or by e-mail for additional clarifications of the order or delivery details. In the event that information requested above is refused to be given to SUPPLIER, this automatically leads to cancellation of the order, with or without further notice of the USER.
9.9. HELI INNOVATION Ltd. may terminate the use of an ONLINE STORE in case of unauthorized access, inappropriate actions or in violation of the laws of the Republic of Bulgaria.
9.10. RESTRICTIONS: Users of ONLINE STORE are not allowed to:
- Copy, distribute or use texts, images, video, banners, pictures or other information of the site without approval permission of HELI INNOVATION LTD;
- Overload the system with fake orders, fictitious queries or other similar information.
Art. 10. Upon completion of order, the USER will receive automatic confirmation to a given valid e-mail address. From this moment application is considered accepted and enforceable by HITOP. In case of impossibility to execute part of the order or the whole order, USER will receive additional email or a phone call to the telephone as to be notified the situation.
Art. 11 SUPPLIER reserves the right to reject delivery of confirmed order in case products are not available. If a product is out of stock, SUPPLIER informs USER within three working days by sending official email or a phone call. If a payment is completed to HITOP account, USER will be able to choose between cancellation of the order and refund of the amount paid by him, or accepting a substitute order within 3 working days. If a USER request to be reimbursed with the amount paid but this was not expressed within the terms under the preceding sentence, SUPPLIER shall refund to the USER full amount paid within 14 calendar days.
Art. 12 Conditions described on the invoice provided to the USER upon delivery of the goods, ordered via ONLINE STORE by electronic application of the USER for confirmation of the order, together with these General Terms and Conditions, constitute a complete and official regulation of the contract relations for two parties, except if USER has signed a separate purchase contract with SUPPLIER under other agreed terms and conditions.
III. DELIVERY AND RIGHT OF WITHDRAWAL
Art. 13 When an online order is placed by the USER via ONLINE STORE, an automatic order confirmation will be sent to given valid email address, with which SUPPLIER informs for a successful order received in the system. A technical assistant may contact the USER by phone as to request further confirmation and/or clarification for delivery details. In case requested information is not confirmed by phone, this automatically leads to official cancellation of USER’ order without any further notice or change of status: "Pending" for a maximum of 3 days.
Art. 14 HITOP reserves the right to reject any online order due to not enough availability or for any other reason by officially notifying the USER of the refusal and the reason for it. The available goods are processed and dispatched by shipping company to USER within the specified delivery time according to selected service.
Art. 15 Optional ways for payment of orders from ONLINE STORE are:
1. Cash on delivery paid directly to the shipping company presentative upon delivery;
2. Credit Card
3. Bank transfer to:
Art. 16. Upon confirmation of the order, the goods are delivered with a shipping company depending on the choice of the USER and delivery terms of the SUPPLIER. HITOP is not responsible for any delay of delivery if this delay is due to shipping company or other supplier. In case of incorrect or wrong provided address, contact person and/or phone number during check out, HITOP is not bound by any obligation to fulfill the order.
Art. 17. Upon delivery of the GOODS order should be carefully inspected by the USER or a person authorized by it (third party authorized). All possible damages should be described in Protocol provided by the carrier and filled in his/her presence. USER shall keep a copy of this Statement of Damage for himself and shall immediately notify HITOP for the situation in order to exercise USER’ rights.
Art. 18 Upon delivery of the GOODS, USER or a third authorized person shall sign all necessary documents. A third authorized person is any person who is not the owner of the order but accepts the delivery of the goods and has accepted the delivery at the address specified by the USER.
Art. 19. In the event of a refusal of the ORDER, except for the cases described below, the refusal shall be considered unfounded and USER owes all the cost of delivery and return to HITOP. In the event that USER is not found within the terms of delivery, the delivered address is either not provided with access and conditions for delivery of the goods within this period, SUPPLIER shall be exempt from the obligation to deliver the goods ordered . If the USERR has complete a bank transfer to HITOP's account, in the cases specified in this provision, HITOP will refund to USER the amount paid within 14 working days.
Art. 20. If delivered goods do not correspond to purchase goods by the USER, if they are faulty or mis-described, the USER has legal right to request to a replacement, a repair or to obtain a full or partially refund within 24 hours of receipt. In this case it is necessary the USER to fill validly HITOP’ Claim Form which can be found on home page footer and to wait for an employee to contact him/her for further assistance. For questions or additional information, the USER may call on our National line: +359/0700 45 445 (at the price of a local call from a landline telephone) as to inform SUPPLIER and accordingly to take steps to resolve it.
Art. 21. USER has the right to end the contract with SUPPLIER and to apply his right of withdrawal without being obliged to pay penalty and without providing a specific reason for his decision to reject the order from ONLINE STORE, whether it is placed online as a registered account or as a guest, by e-mail or by phone. This right of withdrawal can be applied within 14 days from the date of receipt of the goods by the USER when the requirements of Art. 52., Art. 54. and Art. 55. of Consumer Protection Act (CPA) are valid. Official USER's denial should be applied in the following manner and under the following conditions:
21.1. USER should inform the SUPPLIER in advance for this decision by sending in a writing form his decision of withdrawal to the following email address: sales@Hitop.ro.
21.2. The right of withdrawal may be exercised by the USER easily by filling section: „EXERCISE OF THE RIGHT OF WITHDRAWAL" which is located in the footer area on home page of ONLINE STORE.
21.3. The 14-day period shall be deemed to be complied with only if the written notice has been sent to HITOP before its expiration. Within the same time period (14 days), the USER should send back the product(s) with a shipping company SPEEDY with economy service delivery, in original packaging, with complete equipment and necessary documentation, without any damages and/or missing parts of the goods/devices to the following address:
HELI INNOVATION LTD, Bulgaria, Varna, 9000, 6 Qn Huniqdi Bul., office 207.
24.4. All shipping and other costs of returning the goods are entirely at the expense of the USER. In the event of loss of the goods prior to receipt by the SUPPLIER, the USER owes compensation in the amount of its value according to the current PRICE POLICY in the ONLINE STORE.
24.5. The SUPPLIER undertakes that in case the USER refuses to accept the distance selling contract in accordance with these General Terms and Conditions of Use, he shall return to the USER full amount paid not later than 14 (fourteen ) days from the date on which the USER exercised its right of withdrawal from the concluded contract in the same way as received (if it is with cash on delivery - it is returned with cash, if it is by bank transfer, is returned to bank way, etc. under the CPA.) 24.6. The SUPPLIER has no obligation to reimburse the additional cost of delivering the goods when the USER has explicitly chosen a way of delivering the goods other than the cheapest type of standard economy delivery offered by the SUPPLIER.
24.7. In the cases when the USER has not fulfilled the requirements for return of the supplied goods, the SUPPLIER has the right to refuse the return of the paid amounts or respectively to deduct the amounts of the services used from the amounts owed to the USER.
24.8. The USER shall not be entitled to withdraw from the Contract in the following cases:
- In the case of a supply of goods which, by their nature, may deteriorate or have a short shelf-life;
- When delivering sealed goods that have been printed after delivery and cannot be returned for reasons of hygiene or health protection;
- In all other cases provided for by law.
IV. PRODUCT PRICES AND DELIVERY
Art. 25. The prices listed in ONLINE STORE do not include packing and shipping to the address specified by the USER. The costs of payment method: Cash on Delivery and insurance of the goods is at the expense of HITOP except in the cases of expressed wish of the USER for delivery from a courier of his choice. In such cases all costs are calculated according to carrier’ tariff plans and are additionally charged to the USER.
Art. 26. All final prices in ONLINE STORE - Hitop.ro are in EURO (EUR) and NOT include VAT.
26.1. The cost of delivery is NOT included in the price of the products and is paid separately from the USER. It is automatically calculated and visible to the USER before finalizing its order during check-out.
26.2. Prices are dependent on the quantity of the goods purchased. HITOP offers discounts when purchasing bigger quantities, and in the case of large orders there is an opportunity for additional price negotiations.
26.3. All promotions such as free delivery for a specified period of time or for exceeding a minimum order amount, as well as discounts for regular customers are received only for orders placed by USERS via ONLINE STORE and cannot be obtained on orders placed by telephone or by e-mail / email / contact form.
26.4. Upon request for purchase from ONLINE STORE, in case there is a price discount provided for the respective product, the USER will be able to benefit from the discount on which he is entitled.
26.5. Unsolicited and unsuccessful for delivery orders within 7 days are automatically canceled in the ONLINE STORE’ system.
26.6. HITOP reserves the right to correct errors and/or to update the contents of ONLINE STORE at any time and without notice which includes changes of goods and prices. These changes will not affect already made and confirmed orders that will be processed and delivered under the conditions that were current at the time of the confirmation of the respective order.
V. RIGHTS AND OBLIGATIONS OF THE USER
Art. 27. USER has the opportunity to view and order the offered goods/services in ONLINE STORE. The USER may order goods with or without a registration in ONLINE STORE by complying with the requirements of these General Terms and Conditions.
Art. 28. The USER has the right to be informed about the status of his order.
Art. 29. The USER bears full responsibility for the protection of their username and password as well as for all actions performed by them or by a third party by using the username and password in the ONLINE STORE. The USER is obliged to immediately notify the SUPPLIER for each case of unauthorized access by using his username and password and whenever there is a danger of such use.
Art. 30. The USER is obliged to pay the price of his order according to the information given in ONLINE STORE.
VI. RIGHT OF CLAIMS
Art. 31. When the goods do not conform to the order, the SUPPLIER is obliged to bring it in line with the order. Alignment of the consumer goods in accordance with the order must be made within one month (30 days) from the date of the claim by the USER.
Art. 32. After expiry of the term under the previous clause, the USER shall have the right to cancel the contract and to be reimbursed with the amount paid within 7 working days or to demand reduction of the price of the consumer goods according to Art. 114. of the CPA.
Art. 33. The corrective act from SUPPLIER in order to provide the goods in accordance with the sales contract is free of charge for the USER. USER does not owe any cost to dispose of consumer goods or materials and labor related to the repair and should not suffer any significant inconvenience.
Art. 34. Upon receipt and only upon payment of the delivery fees, the USER shall have the right to check the contents of his shipment of goods for correspondence with the application. After payment of the goods and before signing his name and signature as the recipient of the documentation from the shipping company, the USER must ensure the integrity of the package of his shipment.
Art. 35. In the event of damage of the packaging together with a presentative of Delivery Company, an official Damage protocol should be prepared describing the condition of the packaging and the status of the available contents of the shipment.
Art. 36. Claims concerning type and integrity of the shipment should be officially laid in the presence of a delivery company at the time of receipt of the shipment or before the USER leaves the carrrier's office (upon receipt of the shipment from the office). Afterwards, the USER has the right to cancel its order within 14 working days of receipt of the goods if they are not used except for for a test of proper work (functionality of the product, matching of the size) the integrity of their packaging is not impaired and have a commercial appearance (all labels, stickers must be on the item/package).
Art. 37. If a defective product is received, within 24 hours from its receipt and in case of undamaged items and packaging, HITOP undertakes to replace the product with a new according to the guarantee conditions of the respective producer company or to refund the value of the goods paid by the consumer under Art. 55. of the CPA as of the date of which the USER has exercised his right of withdrawal.
After this period expires or in case of violation of the commercial appearance or the packaging of the goods, the repairs of the goods shall be taken over by the repairers indicated in the warranty card. The transportation and other costs of receiving and returning the goods are at the expense of the USER.
Art. 38. In the case of non-conformity of the goods with the characteristics/parameters specified in the ONLINE STORE’ description, the SUPPLIER refunds the entire amount paid by the USER according to Art. 59. Paragraph 3 of the CPA and within 14 days of receipt of the goods in the same way in which the amount has been paid by the USER.
Art. 39. If the shipment is damaged or fragmented, the claim will only be accepted in the presence of a courier - as soon as the goods are received. HITOP does not accept claims in the event when USER accepts such a shipment and does not perform its claim to the carrier.
Art. 40. Upon receipt and payment of the goods, the USER may exercise its right of Claim it or Refund in the following cases and time limits:
- If during operation it shows defects provided as warranty.
- In the cases provided for in Article 69, para. 3 of the IPPC.
Art. 41. Electronic components and spare parts are not subject to warranty claims. Guarantee for them is only taken if they are stored in equipment repaired by service providers of the SUPPLIER.
Art. 42. When the products are covered by a warranty period offered directly by the manufacturer and the USER is provided with a warranty card showing the addresses and telephone numbers of official warranty service centers, USER is addressed directly to those repairers or service points. Transportation costs to the workshop are at the expense of the USER. The USER warranty is 24 months from the date of purchase, for the end customer.
VII. RIGHTS AND OBLIGATIONS OF THE SUPPLIER
Art. 43. The SUPPLIER has no obligation and objective ability to control the way the USER uses the purchased goods.
Art. 44. The SUPPLIER has the right but not the obligation to keep materials and information on the server of ONLINE STORE.
Art. 45. The SUPPLIER is entitled at any time without notice to the USER when he uses the services in breach of these General Terms and Conditions and at the discretion of the SUPPLIER to terminate, suspend or change the offered goods.
Art. 46. The SUPPLIER is not liable to USER and third parties for any damages suffered and lost profits resulting from the termination, suspension, modification or limitation of the product range; deletion, modification, loss, unreliability, inaccuracy or incompleteness of messages, materials or information transmitted, used, recorded, or made available through the ONLINE STORE.
Art. 47. After the receipt of the payment, the SUPPLIER undertakes to transfer to the USER the ownership of the goods ordered, to deliver the goods ordered for purchase within the time limit, to check the technical condition of each item before sending it (if this is possible without the integrity of the package is impaired).
Art. 48. The SUPPLIER is not liable for damages caused to the software, hardware or telecommunication equipment or for the loss of data arising from materials or resources searched, loaded or used in any way through the goods offered. The advice or assistance provided by the SUPPLIER's specialists and employees in connection with the purchase of the SUPPLIER's goods does not give rise to any liability for the SUPPLIER.
Art. 49. The SUPPLIER shall not be liable for any failure to fulfill its obligations under these General Terms and Conditions in the event of circumstances that the SUPPLIER has not foreseen and was not obliged to foresee - occasional events, problems in the global Internet network and the provision of goods beyond the SUPPLIER's control.
VIII. LIMITATIONS OF THE SUPPLIER 'S LIABILITY
Art. 51. The SUPPLIER is not responsible for websites and their content which are not part of Hitop.ro. SUPPLIER does not undertake to pursue any website linked to illegal content of copyright, pornography, racism and any other acts prohibited by the laws of Republic of Bulgaria. In the event that a USER has noticed such violations, he/she undertakes to notify the ONLINE STORE as to remove the link to the offending site.
Art. 52. The SUPPLIER is not responsible for possible incidental deficiencies related to the actuality of the information contained in the ONLINE STORE; is not responsible for the consequences, incl. any damage caused by or in any way connected with the access or use of ONLINE STORE; is not responsible for the integrity of the ONLINE STORE’ information from computer viruses or other threats. The information displayed in ONLINE STORE is in compliance with the applicable legislation and its use by the USERS is voluntary and on their own initiative.
Art. 53. The SUPPLIER is not responsible for the completeness, validity, and substance of the information contained on the linked sites.
Art. 54. The SUPPLIER does not guarantee trouble-free and uninterrupted access to the domain: Hitop.ro.
Art. 55. The SUPPLIER is not responsible for the depletion of the stock.
Art. 56. The SUPPLIER is not responsible for any inaccuracies in the product information submitted by the manufacturer.
Art. 57. The SUPPLIER is not responsible for delaying or failing to fulfill its obligations for reasons beyond its control.
IX. ENTRY INTO FORCE AND AMENDMENTS
X. SETTLEMENT OF DISPUTES
Last update: 16 Mart, 2021
For further questions, remember that you can always contact us on the e-mail addresses and phones listed on the page to assist you.
We wish you have a nice shopping!
HELI INNOVATION Ltd. Tea